We provide advice and legal support in creating effective self-exclusion programmes for players and developing customer support mechanisms. Our services help businesses meet regulatory requirements and ensure customer protection.
Self-exclusion programmes allow players to limit their participation in gambling, which is an important element of the concept of responsible gambling. Together with the customer support system, they help to reduce the risks of problem gambling and increase customer confidence. We provide legal support in the development and implementation of these programmes, including compliance with international standards and regulatory requirements.
Stages of service provision
- Assessment of regulatory requirements
Identify the regulatory standards for self-exclusion and customer support in your jurisdiction.
- Developing self-exclusion policies
Establishing procedures that allow players to easily and effectively exclude themselves from gambling.
- Integration of tools
Implementation of technologies to automate the self-exclusion process and monitor compliance.
- Development of a customer support system
Establish a structured assistance system, including staff training, hotlines and crisis support.
- Legal support
Ensuring that self-exclusion and customer support programmes comply with regulatory requirements and ethical business standards.
How this service can be useful for you
–Legal compliance: compliance with regulatory requirements for player protection.
–Strengthening reputation: demonstrates customer care and social responsibility.
–Risk mitigation: minimises the possibility of conflicts with regulators and claims from customers.
–Increased loyalty: customers trust a business that cares about their well-being.
When it is recommended to apply for this service
-Launching a new gambling business or entering a new market.
-Whether your regulator has implemented self-exclusion programmes.
-The need to create or improve customer support.
-Audit existing self-exclusion and support systems.
-Preparing for inspections or changes in legislation.
What we offer as part of this service
-Audit of current self-exclusion and customer support policies.
-Developing self-exclusion programmes in accordance with regulatory requirements.
-Continuous monitoring and updating of procedures in line with changes in legislation.
Self-exclusion programmes and effective customer support are not only a legal requirement, but also an indicator of social responsibility. Our team can help you implement these tools, making your business ethical, responsible and sustainable. Contact us to ensure that your operations meet the high standards of the industry.
